Return and Exchange Policy

Return and Exchange Policy - jannahalkaier

At "jannahalkaier," we strive to ensure customer satisfaction with our products and services. Below is our return and exchange policy outlining the terms and conditions for returning or exchanging products.

1. Return Conditions

You may request a return in the following cases:

  • If the product is damaged or defective upon receipt.
  • If an incorrect product was sent.
  • A return request must be submitted within [number of days] from the date of receipt.
  • The product must be in its original condition, unused, with all accessories and original packaging intact.

2. Exchange Conditions

You may request an exchange in the following cases:

  • If there was an error in the order on our part.
  • If you wish to exchange the product for another of the same or higher value by paying the price difference.
  • An exchange request must be submitted within [number of days] from the date of receipt, with proof of purchase provided.

3. Non-Returnable or Non-Exchangeable Products

The following products cannot be returned or exchanged:

  • Products that have been used or modified.
  • Products purchased during promotions or discounts unless they are defective.
  • Digital or downloadable products after the purchase is completed.

4. Return and Exchange Process

  1. Contact our customer service team via  phone: [+971543787712].
  2. Provide order details and a photo of the product (if damaged or defective).
  3. The request will be reviewed, and you will receive a response within [number of days].
  4. If approved, you will be guided on how to return or exchange the product.

5. Fees and Costs

  • The customer bears the shipping costs for returns or exchanges unless the product is defective or sent by mistake.
  • If the return is approved, the refund will be processed using the original payment method within [number of days] of receiving the returned product.

6. Refund Policy

  • Refunds will be processed using the original payment method.
  • It may take up to [number of days] for the refund to reflect in your bank or card account, depending on the bank’s policy.

7. Contact Us

If you have any questions about our return and exchange policy, please do not hesitate to contact us via: